Municipal Corporation
Citizen complaints arrived through fragmented channels - counters, calls, letters - with no unified tracking. Citizens had no visibility on status; administrators had no view of where grievances stalled; SLA accountability was effectively impossible.
Applogix delivered a unified grievance platform with intake across web, mobile app and WhatsApp. AI triage classifies and routes complaints to the right department, SLA timers track every stage, and administrators see live dashboards of volumes, ageing and department performance. Citizens receive status updates automatically on the channel they used.
Grievances now move through a single accountable pipeline with measurable SLAs. Resolution cycles shortened, repeat complaints dropped as citizens gained status visibility, and the corporation gained the data to manage department performance - representative of the platforms we operate across multiple corporations.
Details are presented at a representative level to respect client confidentiality. Specific references available on request during procurement.
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